Answer, qualify, book.A receptionist that never puts anyone on hold.
Calls, chat and email answered the way you would answer them, on your number and in your calendar. When it should not answer, it hands the conversation to you.
Dana Rivers
Incoming call · answered by the agent
Agent · Northside Plumbing, how can I help?
Dana · My hot water’s gone. Can someone come Monday?
What it covers
Answers on every channel
Phone, web chat, SMS and email, from one brief. The same rules apply wherever the customer starts.
Books against real availability
It reads your calendar before it offers a time, writes the job in, and confirms by text.
Knows when to stop
Anything outside its brief goes to you with the whole conversation attached.
02 — In practice
The call you could not take
Most missed calls never ring twice. The agent picks up on the first, in your business name, and works the same script you would.
- Answers in your voiceYour greeting, your service area, your rules about what it will and will not quote.
- Asks the questions you would askAddress, urgency, what has already been tried. The details that decide whether it is a job.
- Never guesses a priceIf the answer is not in your pricing, it says so and takes the details for you.
Dana Rivers
Incoming call · answered by the agent
Agent · Northside Plumbing, how can I help?
Dana · My hot water’s gone. Can someone come Monday?
In the calendar before you get back
The point of answering is the booking. It offers times that exist, writes the job in, and sends the confirmation and the reminder.
- Real slots, not a callback promiseIt reads availability, travel time and the rules you set for each job type.
- Confirmation now, reminder laterA text on the spot and a reminder the night before, so fewer people forget.
- Reschedules without a phone callCustomers move their own appointment; your calendar stays right.
Hot water leak · 14 Harbour St
Chat and email on the same brief
One agent, not three. What it learns on the phone it knows in chat, and the thread arrives with you intact when it should.
- One thread per customerPhone, chat and email land in the same conversation, not three inboxes.
- Handoff with everything gatheredName, number, address, what they asked. You start from context, not from scratch.
- Every action loggedWhat it said, what it booked, what it sent. You can read all of it.
03 — Handoff
How the handoff works
The agent works to a brief you approve: the jobs it takes, the prices it may quote, the hours it answers. Anything outside that brief stops. It tells the customer a person will follow up, writes the conversation into your inbox with the details it collected, and marks the thread so nothing gets answered twice. You are never told about a handoff after the customer has already given up.
Activity log
Questions about front-desk agents
4 questions
Does it use my phone number?
Will customers know they are talking to an agent?
What happens if it does not understand?
Can it quote?
Related
Workflow automations
The admin between the job and the money.
Internal copilots
Everything your team keeps asking you, answered from your documents.
Use cases
The jobs trades, clinics, shops, agencies and consultants hand over first.
We build the agent. You keep running the business.
Tell us what eats your week. We’ll tell you what an agent can take off it.