01 — Questions
Questions
The things people ask before the first call.
Before we start
6 questions
What can an agent actually do for a business my size?
Answer and book, chase quotes and invoices, keep your calendar, inbox and CRM in step, and answer your team's questions from your own documents. We start with the one job that costs you the most time.
Do I need new software?
No. The agent works inside the tools you already use: your phone number, calendar, email, CRM, spreadsheets, accounting. If you have nothing, we set up the minimum and hand you the logins.
How long does it take?
One week to learn the workflow, two to three weeks to build and test on your real messages. Most agents are live within a month.
What does it cost?
A fixed price for the discovery week, a fixed price per agent for the build, and an optional monthly care plan. No per-seat fees, no usage surprises. We quote after the first call.
Which channels can it work on?
Phone, web chat, SMS, email and WhatsApp are the usual ones. We pick the channels your customers already use rather than adding another one for them to learn.
Is there work you won't take?
Yes. We will not build something that pretends to be a person where that matters, that gives medical, legal or financial advice on its own, or that is meant to replace a team rather than the admin around it. If the honest answer is that you do not need an agent, we will say so in the first call.
Once it's live
6 questions
What happens when the agent doesn't know?
It says so and hands the conversation to you, with everything it has gathered. It never guesses on prices, availability or anything it can't verify.
Who owns it afterwards?
You do. It runs on your accounts, the prompts and integrations are documented, and you can change providers or hire someone else to maintain it.
What happens to our data?
It stays in your accounts. The agent reads and writes where you already keep things and we ask for the narrowest access the tools allow. We do not train anything on your customers, and the access we held is handed back at handover.
Does it work in other languages?
Yes, on the channels that support it, and it can switch when the customer does. We test the languages you actually get before turning them on.
How do updates work?
Prices, hours and policies you change yourself; the agent reads them from the documents you already keep. Changes to what it does are a small piece of work, quoted the same way, whether we do it or someone else does.
What if you go away?
Nothing stops. It runs on your accounts with your provider keys, and the runbook explains every rule it follows. That is the point of handing it over rather than hosting it for you.
We build the agent. You keep running the business.
Tell us what eats your week. We’ll tell you what an agent can take off it.
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