The call you missed on the roof.
Plumbers, sparkies, builders, cleaners. The work happens away from the phone, so the phone has to answer itself — and book the job while the customer is still deciding who to call.
01 — Why
The phone rings when your hands are full
A missed call in a trade is a job that goes to whoever picks up next. The agent answers on the first ring, at any hour, in your business’s words.
Answered on the first ring
Nights, weekends, and the two hours you spend under a house. The caller gets a real answer instead of a voicemail beep.
Booked against your real diary
It reads your calendar, respects your travel time and your service area, and offers windows you can actually make.
You keep the judgement calls
Pricing beyond your standard rates, emergencies, anything odd: it takes the details and hands the job straight to you.
What it takes off the van
Start with one. Most trades hand over after-hours answering first, then add the follow-ups once they trust it.
- After-hours answering
Every call and text outside business hours gets picked up, qualified and either booked or queued for you with the detail already gathered.
- Quote follow-up
A quote that sat for four days gets a polite nudge. Two nudges, then it stops and tells you the lead has gone cold.
- Job scheduling
Bookings, moves and cancellations written into the same calendar your crew already looks at, with the address and access notes attached.
- Invoice chasing
Overdue invoices get chased on a schedule you set, in a tone you approve, and stop the moment payment lands.
- Supplier reminders
Materials to order for tomorrow’s jobs, warranty dates, plant hire returns. It writes the reminder, you press go.
Hot water leak · 14 Harbour St
03 — How it runs
It answers the call, then does the paperwork
One conversation ends with a booked job, a customer record and a note in your calendar. Nothing gets retyped at nine o’clock at night.
- step 01Picks up as your business
Your greeting, your hours, your service area. Callers are not told they are speaking to a machine, and they are not pretended at either.
- step 02Books into your calendar
Only the windows you left open, with the drive between jobs allowed for.
- step 03Hands off when it should
Emergencies, complaints, anything it cannot verify: it gathers the detail and rings you.
Simple to set up
One week to learn the workflow, two to three to build, then it is yours.
One week riding along
We listen to a week of real calls and messages, and write down what you actually say to customers.
Two to three weeks building
We build against your number, your calendar and your CRM, then test on your own past messages before it goes near a customer.
Live, on your accounts
It runs on logins you own. You get the runbook, the prompts and a switch that turns it off.
Frequently asked questions
4 questions
Do I have to change my phone number?
Will it quote a price?
What if a caller is upset?
Does it work over text as well as calls?
We build the agent. You keep running the business.
Tell us what eats your week. We’ll tell you what an agent can take off it.