A front desk that never has a queue.
Dental, allied health and veterinary practices. Bookings, moves and cancellations arrive at every hour, and each one is a person waiting for an answer while your reception is with someone else.
01 — Why
Reception is a queue of one at a time
The person at the counter always wins, and the phone rings anyway. The agent takes the second, third and fourth request so nobody waits and nothing is lost.
Nobody is on hold
Bookings, moves and questions are handled at once, whether they arrive by phone, text or the website form.
The diary stays clean
Cancellations release the slot and the next person on the recall list is offered it, so gaps get filled instead of noticed on Friday.
Clinical questions stay clinical
It books, reminds and answers admin. Anything about symptoms, medication or treatment goes to a person, always.
What it takes off the front desk
Most practices start with reminders and reschedules, because that is where the no-shows live.
- Appointment booking
New and returning patients booked against the right practitioner, the right appointment length and the right room.
- Reminders and reschedules
A reminder the day before that a patient can reply to. A move takes two messages instead of a phone tag chain.
- Patient intake
Forms sent ahead of the visit, chased once, and filed against the record so the first five minutes are not a clipboard.
- FAQ handling
Parking, fees, health-fund rebates, what to bring, whether you are running late. Answered from your own documents.
- Recall lists
Six-month recalls go out on time and the replies come back as bookings, not as a spreadsheet to work through.
Hot water leak · 14 Harbour St
03 — How it runs
Every message ends in the practice software
The agent works the way your reception does: check the diary, offer what is free, write it down. The difference is that it can do it for five people at once.
- step 01Reads the real diary
Practitioner availability, appointment types and buffers, not a separate calendar that drifts.
- step 02Reminds and confirms
The day-before reminder is a conversation, so a patient can move rather than simply not turn up.
- step 03Stops at the clinical line
Symptoms, medication, results and anything urgent go to a person, with the message attached.
Simple to set up
One week to learn the workflow, two to three to build, then it is yours.
One week at the desk
We sit with reception, list every request that comes in for a week, and mark the ones a person must keep.
Two to three weeks building
We connect the practice software and your number, then test against last month’s real messages with nothing sent out.
Live, with a clear line
It goes live on the admin jobs only. The clinical boundary is written into the brief and into the runbook you keep.
Frequently asked questions
4 questions
Does it touch patient records?
Will it give medical advice?
Which practice software does it work with?
What about after-hours emergencies?
We build the agent. You keep running the business.
Tell us what eats your week. We’ll tell you what an agent can take off it.